There are two options to access the platform securely. The platform can be setup to authenticate with a domain username and password from an active directory within your organization. With that setup the user can access the application without logging in. Or, using a traditional login, enter the Username and temporary password on the sign-In page provided by Support.
Standard Sign In
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Select the Aurora On-prem shortcut or bookmark to open your browser to a platform login screen.
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Enter the username and temporary password. You will need to reset this value, as described in this section.
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Click Log In to launch the home page.
The Aurora platform allows 6 sign in attempts. After 6 unsuccessful attempts, the platform will be locked for 30 minutes.
Reset Password
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From the Sign In screen, select the Forgot my password link. The platform presents the Password Reset modal.
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Enter the current username and the email address associated with the user account.
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Click to select the Submit button. The platform will send an email to the address on file with a password modal.
Change Password
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Click the Change my password link; the platform presents the Change Password modal.
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Enter the username, old password and provide a new password entry. Enter the new password value again to confirm.
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Enter the security code, if prompted by CAPTCHA.
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Click the Change Password button. The platform presents a Sign-In screen to login with the new password.
Passwords must be at least 8 characters.