Aurora Support Outlook
In the coming months, Generac Energy Services will be upgrading the Aurora platform to Generac Link Manager, which provides 24x7 uptime of industrial backup power assets. The server-based Aurora system will continue to operate on your servers, however maintenance of these instances will no longer be supported.
We will be posting updates here.
For any issues with the current version:
Online Help
Please refer to our help topics, which support a range of Aurora platform workflows, from running test events to producing compliance reports, or to learn more about leveraging our API.
Email Us
Email a request to help@bluepillar.com. Be sure to include the organization in the body of the email. We will schedule time with a solutions engineer to assess equipment migration.
Speak to Us
For immediate assistance with critical issues, you can call our support hotline at 1-888-234-3212 during business hours to speak with a support representative directly.